All information identifies a person is treated as personal information.
Policy Updates and amendments will available in this website. So we encourage our customers to check it frequently.
1. We following the international data protection norms and rules of the current locality and country, here in Qatar.
2. Collection of Your Information: When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform.
3. Personal Data: We may collect personal information from you when you set up an account or transact with us or participate in any event or contest.
a. Following are the general data such as
b. Your data will be displayed under your account session. It is NOT visible to others person. Only viewable to you. This will protects you from identity thefts and frauds.
c. We collect and save your purchase history for future uses and analysis.
4. Payment Data
We may collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us or participate in any event or contest. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration.
Actually we re-directing your data to payment gateway third party team for financial transactions. We never save your card number, cvv etc. Payment transaction is completely handling by third party service team only. Their rules are out of website scope. But we are responsible for for each transaction.
You understand, accept and agree that the payment facility provided by kozmocart.com is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Website Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, kozmocart.com is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
· All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
5. Marketing Material
We using your data mainly for sharing the marketing materials and updates of products as well as services.
Main purpose of data collection is the processing orders and to keep you up to date on the status of your order.
Main marketing materials will be Image photo, Price and discount details and e-mail brochures
Your information is also used to notify you when a new product or promotions is launched that you could be interested in
You will be contacted either by email or through SMS.
Data is used to send news letters
E-mail campaign, call campaign may also use your contact information
6. Third Party Data Share
We never share your data to any other third party for their use. We using your data only for the promotion of our product marketing, analysis and research purpose only.
We using your mobile number when sending the sms.
Payment will be separate gateway redirection from our website. So we never save any of your banking account partner details.
Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
Additionally, information relating to items you are buying will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
7. Data Collection and Store
We collect your basic data when you registering with website. It has been saved in our server. It is not accessible to any second party.
Protect Your data:
We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.
· All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
· You must enter your username and password each time you want to access your account or make transactions on the Site.
· Choose your password carefully using unique numbers, letters and special characters.
· Never share your username and password with anyone.
· If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site
9. Complaint handling
You can contact our customer support team or email us at email@example.com. It will reply with in 48 hours.
All mobile and WhatsApp complaint will be respond with in 24 hrs.
If you are not satisfactory with your complaint, then you can contact with our Grievance authority number also.